How to Check if your Galaxy Note 7 has a Faulty Battery


Reports of exploding Galaxy Note7 have been everywhere. Samsung's acted incredibly quickly on this accident, and a recall has been issued for all units ever sold. In every country (except China, see more below) you'll be able to return your Note7 and get a safe replacement unit. These new devices that don't have the faulty batteries will arrive in most of Europe on September 19, and in Australia on September 21. After those who already have the phone have replaced theirs, new units will go on sale.

Now how can you tell if your unit is safe or not?

In every market aside from China (where the faulty batteries were never used, so this was never an issue), if you see the label below on your Galaxy Note7's box, you're clear.


Note: The small black square on the barcode label and the big blue "S" - supposedly short for "Safe". Again, if your unit has this label, it's fine. If it doesn't, then make sure you return it as soon as the procedure gets under way in your country. Seriously, don't put this off - you wouldn't want your car destroyed by your phone, would you?

If you lost the box but still wants to be safe Samsung will provide an online database of IMEI codes up starting on September 13. You can then enter your handset's IMEI into it and it will tell you if you need to worry or not. And if that doesn't work for you, then Samsung's call centers will be able to help you identify whether you have the safe model.

(IMEI numbers are located on new Galaxy Note7 packaging and can also be located by following instructions found on the Samsung website http://j.gs/14508523/samsung-support)



Source: Samsung

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